Plan Your Visit
Know Before You Go
Event attendees are not required to show proof of full vaccination or proof of a negative PCR or antigen test for entry into any Rutgers venues. Face masks are welcomed but are not required. Details for Rutgers venues are available at: https://coronavirus.rutgers.edu
Proof of vaccination is not required to attend a performance at NBPAC. Face masks are welcomed but are not required. Details for NBPAC are available at: https://nbpac.org/covid-health-safety/.
Click here to see ticket on-sale dates
Programming information subject to change. Fees may apply.
Events at Mason Gross School of the Arts highlight the works of our student artists, award-winning faculty, and notable visiting guests. As the flagship public arts conservatory of New Jersey, Mason Gross is proud to present performances and exhibitions that enhance the artistic life of the university and the larger community.
Purchasing Tickets | Discounts | Parking | Policies | Accessibility | FAQs
Contact the Ticket Office
Location
Mason Gross Performing Arts Center Ticket Office
85 George Street, New Brunswick, NJ 08901
boxoffice@mgsa.rutgers.edu
848-932-7511
Email and phone are monitored during daytime ticket office hours only.
Hours of Operation
Daytime ticket office hours: Monday through Friday 10 a.m.–5:30 p.m.
Hours will vary while classes are not in session. Please call the office. If we are unavailable, email boxoffice@mgsa.rutgers.edu and we’ll get back to you as soon as possible.
Management
Purchasing Tickets
How to Buy Tickets
Tickets and seating are subject to availability at all venues. The Mason Gross Performing Arts Center reserves the right to refund purchase and refuse entry.
Events at the Mason Gross Performing Arts Center (MGPAC)
It is strongly suggested that patrons purchase tickets online.
Tickets for events at the MGPAC can be purchased:
- In person during MGPAC daytime ticket office hours
- At the venue within 60 minutes of the schedule performance time
- Online
Phone transactions have been suspended.
Unless otherwise specified, tickets are not needed for free events.
Print-At-Home-Tickets
Print-at-home tickets are required for online transactions and available upon request for in-person transactions ordered during the MGPAC daytime ticket office hours. Print-at-home tickets are not available during before event walk-up sales.
Patrons will receive a confirmation email as well as a print-at-home ticket email 5-30 minutes after receiving the initial confirmation email. Print-at-home tickets must be printed or downloaded to a phone prior to arrival at the venue.
Ordering Online
Online advanced orders are encouraged whenever possible. There is a $5 per order fee for online purchases.
Purchase path:
- Go to: https://www.masongross.rutgers.edu/events/.
- Click on the event that you want to attend to initiate the ticket order process.
Online ticket sales end two hours prior to the scheduled performance time.
Ordering in-person
Patrons may visit the MGPAC Main Ticket Office on the Douglass campus during MGPAC daytime ticket office hours
For all patrons, ticket sales begin at the performance venue 60 minutes prior to the scheduled performance time. Kirkpatrick Chapel sales begin 30 minutes prior to the scheduled performance time. We cannot guarantee that seats will be available at this time. There is a $3 per ticket fee for before event walk-ups. During this period, transactions relating to future or past events are prohibited. We are unable to answer phones or check messages during this time.
Events at the New Brunswick Performing Arts Center (NBPAC)
Tickets for Mason Gross events at NBPAC can be purchased:
- Online at the Mason Gross website
- In person during MGPAC daytime ticket office hours
- At the performance at the NBPAC box office in downtown New Brunswick
On-Sale Dates
- Ticket sales for fall 2022 events begin on Tuesday, September 6, 2022
- Ticket sales for Christmas in Carol & Song begin on Monday, October 3, 2022
- Ticket sales for spring 2023 events begin on Tuesday, January 17, 2023
Receiving Your Tickets
Tickets ordered in person can be taken with the patron, held in Will Call, or emailed as a print-at-home ticket.
Tickets ordered online will receive a print-at-home ticket via email 5-30 minutes after receiving the initial confirmation email. If you don’t receive your print at home tickets, check your Junk/Spam folder and search by “Your MGPAC.” If you still don’t can’t locate them, email boxoffice@mgsa.rutgers.edu. This email is monitored during daytime ticket office hours only.
Fees
Mason Gross Performing Arts Center (MGPAC)
The MGPAC Ticket Office strives to keep our ticket fees to the minimum required to support operational costs directly related to the processing of tickets to and front of house operations of our events. Ticket fees collected during transactions support payroll for student staff as well as operational supplies, applications, and hardware devices. Ticket fees allow the MGPAC Ticket Office to provide efficient customer service for our patrons and operational processes for our staff.
- Online: $5 per order
- In person, during regular Ticket Office hours (10 a.m.–5:30 p.m. weekdays): No fee
- At the performance: $3 per ticket
- Subscriptions: $6 per subscription
- Exchange: No fee
New Brunswick Performing Arts Center (NBPAC)
- Purchased at NBPAC at performance: $4 per order
Accepted Payment Types
Accepted payment types for online transactions are Visa, Mastercard, and Discover. Accepted payment types for in-person transactions are Visa, Mastercard, Discover, cash, and check. We do not accept American Express.
Discounts
Exclusions may apply.
Students
Purchasing Student Tickets
Patrons can purchase up to one discounted ticket for a student or child (5 years or older) in their party.
Rutgers Student Rush Tickets
All Rutgers students qualify for one free rush ticket per valid Rutgers student ID as specified by the producing department. Student rush tickets are distributed at the performance venue starting 30 minutes prior to the scheduled performance time. Rush tickets are not available for Christmas in Carol & Song, Rutgers in New York events, and State Theatre New Jersey events. Additional exclusions may apply. Tickets may not be available for performances that are close to selling out.
- Music and Dance events: All current Rutgers students.
- Theater events: Current Mason Gross and SAS theater majors who appear on the list provided by the Theater Department are eligible for one rush ticket per performance with their IDs. Actors and running crew who are working during performance time are not eligible for rush tickets.
Mason Gross Student Complimentary Tickets
Complimentary tickets are generally for students performing in or designing the event for which they are requesting complimentary tickets. Complimentary tickets must be requested by the student authorized on the departmental list provided to the Ticket Office by the producing department. The number of tickets requested must not exceed the number of tickets authorized by the producing department for any given event. Contact the ensemble/choir director, event stage manager, or production manager if you do not know the number of comps you are authorized to request.
Student complimentary tickets can be requested online by filling out the form https://rutgers.ca1.qualtrics.com/jfe/form/SV_37OzffryG0Hx5J4 (details about submission are included on the form) or in person at the Main Ticket Office during the hours of 10 a.m.–5:30 p.m. Monday–Friday.
Alumni
Employees
Senior Citizens
Group Tickets
Discounts are not available for Christmas in Carol and Song and off-campus events. Other limitations may apply.
Group sales may be made during daytime ticket office hours prior to the event, but we suggest that reservations be made no later than two weeks in advance. Group ticket discounts are not available online.
We accept payment via Visa, MasterCard, Discover, check, cash, or Rutgers Internal Supplier (Item: 1380). We cannot accept external purchase orders. An invoice can be issued for payment purposes.
Full payment and final head count are required one week prior to the performance. Once payment is made, adjustments cannot be made.
Tickets will be printed after full payment is received. After the tickets are printed, arrangements may be made to email, mail, or pick up the tickets, time allowing.
To reserve tickets for a group, email boxoffice@mgsa.rutgers.edu.
Subscriptions
Benefits for subscribers:
- Past-date ticket exchanges: If subscribers miss their ticketed performance, they can exchange their tickets to another performance within the same department at any time.
- Lost ticket insurance: If you are unable to locate your ticket before your performance, the ticket office will reprint it at no cost to you.
- Subscriber discount: Receive $5 off select events in the Mason Gross Performing Arts Center for tickets purchased in addition to your subscription. Please mention the “Subscriber Discount” at the time of purchase. This may not be combined with any other discount. Exclusions may apply.
- Receive a voucher good for two (2) tickets for one performance–theater, dance, or music. Exclusions may apply.
Music Pick Five Subscription
Get discount prices to most of our music events. (Some exclusions apply, including Christmas in Carol & Song and NBPAC events.)
- Prices are $50 for the public and $40 for senior citizens (62 and older) and Rutgers alumni and employees. Events do not need to be chosen at the time of purchase, but the pass must be redeemed no later than 24 hours prior to the performance of choice.
Rutgers Theater Company Pick Five Subscription
Get discount prices to most of our theater events. (Some exclusions apply, including NBPAC events.)
Prices are $50 for the public and $35 for senior citizens (62 and older) and Rutgers alumni and employees. Events do not need to be chosen at the time of purchase, but the pass must be redeemed no later than 24 hours prior to the performance of choice.
Policies
Refunds & Exchanges
All ticket sales are final.
Refunds for performances canceled by Mason Gross will be provided upon request prior to the end of the fiscal year (June 30 each year). There are no refunds for performances that are not canceled by Mason Gross. The Ticket Office cannot refund Theater Appreciation, Dance Appreciation, or Dance Major tickets.
To request a refund, email boxoffice@mgsa.rutgers.edu. Forward the original order confirmation or the print at home ticket email with the request. If the tickets were not ordered online, provide the first and last name of the ticket buyer. Refunds will be provided to the original payment method. Credit card refunds can take up to a week to post. Cash/check refunds can take up to six weeks to process.
Exchanges to another performance are available during regular daytime business hours only at no charge before the date and time on the ticket. Only subscribers can exchange past-date tickets. Exchanges will only be made for performances within the original department of purchase.
To request an exchange, call 848-932-7511 and provide the ticket number(s) or forward the original order confirmation or the print-at-home ticket email to boxoffice@mgsa.rutgers.edu. Each ticket has a unique ticket number that is easily identifiable on all tickets. Tickets purchased online cannot be exchanged online.
Lost/Unusable Tickets
If you are unable to use a purchased ticket, it may be released back to the ticket office for resale during daytime business hours prior to the performance date. Email boxoffice@mgsa.rutgers.edu. A refund will not be issued. All income directly benefits the students and programs within the departments. Transactions of this type do not qualify for a tax exemption receipt.
Lost tickets may be reprinted at any time prior to the performance and will be held at the door for pick-up beginning 60 minutes prior to the scheduled performance time. Tickets cannot be reprinted for groups, appreciation classes, or those distributed through the department to dance students.
Canceled & Postponed Events
Information about canceled or postponed performances will be available no later than the day of the performance after 10 a.m. for 2 p.m. and 5 p.m. performances; and after 2 p.m. for 7 p.m. and 7:30 p.m. performances. Cancellation decisions are made solely by the department sponsoring the event, not by the ticket office. We do not post cancellation information for rental events taking place at our facilities.
For performance status, check the Mason Gross website calendar, Facebook, Instagram, and Twitter feeds or call the Ticket Office. Press 0 to hear a message that will include information regarding unexpected closing info and canceled or postponed performances.
For information regarding refunds and exchanges for canceled or postponed performances, see Refunds & Exchanges section.
Parking
Register for Parking on Rutgers Campuses
All visitors must register their vehicles in order to park in Rutgers University lots and parking decks. Registration for Rutgers lots is free. You must register before any event or you may receive a citation from the Rutgers University Department of Transportation. The ticket office cannot waive parking citations for any reason. Appeals must be made directly to Rutgers University’s Department of Transportation Services. Visit https://ipo.rutgers.edu/dots for rules and regulations.
Use the links below to register your vehicle for parking. These links are designated solely for events related to the Mason Gross Performing Arts Center. They do not apply to events that are curated by renters or departments of the school. Events that are not included in the registration links on these pages include, but are not limited to, performances in Jameson Theater or Little Theater, student recitals, commencement ceremonies, venue rentals, open houses, conferences, public lectures, dress rehearsals, audition days, recruitment events, departmental tours, workshops, drop-in days, showcases, intensives, or choral festivals. For questions regarding parking arrangements for any of the above listed events, contact the sponsoring department or division. For other questions on if your event is covered under the Mason Gross Performing Arts Center’s visitor parking registrations, please call the ticket office at 848-932-7511.
Note: See Parking Lots section below for information about parking at the New Brunswick Performing Arts Center.
Registration Links
For weekday parking (events occurring Monday–Friday before 6:30 p.m.), patrons may park in lots 74A and 70 and the Douglass Parking deck. For night and weekend events (Monday–Friday after 6:30 p.m., Saturdays and Sunday after 12 p.m.), patrons may park in lots 79 and 79A and the Douglass Parking deck.
Kirkpatrick Chapel Events
For events at Kirkpatrick Chapel, patrons may park in Lots 1, 11, and 16.
Parking Regulations
Registration is free, applies immediately, and no further confirmation is required. Registration is only valid for performances managed by the MGPAC Ticket Office within the month for which vehicles are registered. Please call for specific parking availability for the performance you are attending.
Visitors must use a link to register their vehicles for each month in which they are attending performances. Information and links to the RUDOTS registration page appear under “Register For Parking at Rutgers Campuses” section above. Enter the state, license plate number, make, type, color of vehicle, and click Add. On the next page, click Register. The screen will not change and there is no confirmation. If Register was clicked on this page,registration is completed.
Visitors with accessibility tags are required to register vehicles for accessible or non-accessible parking spaces.
Patrons with a current valid RUDOTS parking permit must follow all rules and regulations regarding lot assignment authorized by their particular permit. Vehicle registration may be required for lots not authorized by the patron’s permit. All faculty, staff, and, students of Rutgers University must follow the policies according to the lot assignment authorized by their particular permits. Details can be found on the Department of Transportation Services page.
Citations: Until registration is completed, visitors may receive a citation. The MGPAC Ticket Office cannot waive parking citations for any reason. Appeals must be made directly to RUDOTS. Visit Rutgers University’s Department of Transportation Services for up-to-date rules and regulations.
Parking Lots
- Mason Gross Performing Arts Center (85 George Street, New Brunswick, on the Douglass Campus between Ryders Lane and Route 18), which includes Main Ticket Office, Nicholas Music Center, Levin Theater, Mastrobuono Theater, Schare Recital Hall in Marryott Music Building, Shindell Choral Hall in Mortensen Hall, Rehearsal Hall Room 104, and Voorhees Chapel
- Registration link for performances: Use the Weekdays after 6:30 p.m./Weekends after 12 p.m. for the month in which the event you are attending occurs.
- Use Rutgers Lots 79, 79A (Hickman Hall), and Douglass Parking Deck
- Accessible parking is available in designated spaces adjacent to Nicholas Music Center & lot 79A in front of Hickman Hall.
- Loree Dance Theater (inside Loree Gym, 70 Lipman Drive, New Brunswick, on the Douglass Campus)
- Registration link for performances: Use the Weekdays after 6:30 p.m./Weekends after 12 p.m. for the month in which the event you are attending occurs.
- Use Douglass Parking Deck and Rutgers Lots 79, 79A (Hickman Hall)
- Accessible parking is available in designated spaces in the Douglass Parking Deck.
- Entrance on the Passion Puddle side of the building
- Kirkpatrick Chapel (81 Somerset Street, New Brunswick)
- Registration link for performances: Use the link for the specific event you are attending under Kirkpatrick Chapel.
- Use Rutgers Lots 1, 11, 16, or New Brunswick public parking
- Accessible parking is available in designated spaces in between the Chapel and the Old Queens building as well as by Geology Hall.
RU DOTS Lot Prohibitions: Parking in Lots 70 (adjacent to Douglass Deck), 73 (Marryott Music Building), 74A (Gibbons Residence Hall), and Lot 78 (Loree Gym) are prohibited at all times. Due to fire codes, parking in the circle drive in front of the Mason Gross Performing Arts Center is prohibited. Parking for ticket transactions is not available during daytime ticket office hours of Monday to Friday, 10 a.m. to 5:30 p.m.
New Brunswick Performing Arts Center (11 Livingston Avenue, New Brunswick)
-
- Registration link for performances: Parking registration not required.
- Metered street parking is available.
- Paid parking is available in the NBPAC parking garage located behind the center at 60 Bayard Street.
- Visit https://nbpac.org/visitor-information/directions/ for more information.
Parking Map
Rutgers Community Arts
A parking permit is for one vehicle and needs to be renewed at the start of each semester. Any ticket issued is the responsibility of the vehicle owner. Rutgers Community Arts parking permits allow students to park in Lot 79 and Lot 74a. Please find parking lots on the map above.
*Rutgers affiliates (students, faculty, staff) are not allowed to purchase special program permits and should only park in lots specifically designated for their permit types.
Accessibility
Services
If you require an accommodation to participate in an event at Mason Gross Galleries, please contact Cassandra Oliveras-Moreno at 848-932-5399 or coliveras@mgsa.rutgers.edu at least one week in advance. Please provide the name of the event, the date, and the accommodation required.
Parking
Note: See Register for Parking section above for registration information.
Wheelchair & Accessible Seating
Accessible restrooms
Hearing impairment
Assisted listening devices are available for events at Philip J. Levin Theater, Victoria J. Mastrobuono Theater, Nicholas Music Center, and the New Brunswick Performing Arts Center.
Supertitles are available for some Opera Theater Rutgers performances not performed in English. For more information, please call the ticket office at 848-932-7511.
FAQs
What are the venue opening and closing times for performances?
Can I bring my child to a performance?
Can I bring food or drink into the venue?
What should I wear?
Can I photograph or record a performance?
Can I choose my seats when purchasing or reserving my tickets?
Can I be seated after a performance has started?
If you leave the theater during the performance you will be re-seated at the discretion of the management.
Can I smoke?
Effective January 1, 2023, the Rutgers Tobacco-Free by 2023 policy covers all campuses – indoors and outdoors – and includes the use of all tobacco products. The policy applies to students, employees, and visitors. More info regarding this initiative: https://www.rutgers.edu/news/rutgers-be-tobacco-free-2023.
Why isn't my online order working?
- If you entered an incorrect email when you created your online account, you will not receive the Order Confirmation or print-at-home ticket email within 30 minutes of completing your online order. Email boxoffice@mgsa.rutgers.edu for assistance.
- Accepted credit card types are Visa, Mastercard, and Discover only. If you are attempting to use any other credit card type than those listed above, you will not receive an error message in the payment window. Switch to an accepted credit card type.
- Ticket limits apply to the Employee, Senior, Alumni, or Student ticket types. Employee, Senior, Alumni can get up to two tickets. Students can get one ticket. Observe these limits and select another ticket type to continue.
- If you did not receive the print-at-home tickets, they could be lost in your inbox. Check your junk/spam folders and/or search by “My MGPAC” and they will likely pop up. In Gmail accounts, check the promotions folder. If you still cannot find them, email boxoffice@mgsa.rutgers.edu for assistance.
- The online ticket sale cut-off time is 2.5 hours prior to the scheduled start time. After this cut-off time, you can purchase tickets at the door starting at 1 hour prior to the schedule performance time (30 minutes for Kirkpatrick Chapel).
What are your security procedures?
What should I do if I have an issue that needs to be addressed at an event?
Can I rent one of your venues for an event?
Several Mason Gross performance venues are available for rent. Detailed information is available on our Rentals page.
What do I do if I can’t print out my Print At Home tickets?
If you cannot print your print at home tickets, you can screen capture or download the tickets to your phone to present for scanning at the door. WiFi and cellular service can be irregular in all MGPAC and NBPAC venues. It is recommended that you do this prior to arriving at your performance. Pictures of tickets on a device screen will not scan.
How can I find out the length of a performance?
Performance lengths vary depending on the department and programming of each event. Length of performances indicated on the Mason Gross Calendar individual event pages are estimates. The majority of our performance are between 1-1/2 to 2-1/2 hours long. The Ticket Office works with the departments to obtain performance lengths in advance of opening night. However, this information cannot be determined for some events with only one performance within the event. Call or email the Ticket Office and we will be happy to provide this information if we have it.
How can I join your mailing list?
Sign up for our monthly digital newsletter, which features upcoming events as well as stories about our faculty, students, alumni, and programs. Once you subscribe, you will receive an email with a link to confirm. You will not receive information until you confirm in this email. If you would prefer to receive printed materials, email the ticket office and we will be happy to mail you our latest offerings. You must provide or have a postal address associated with your account to receive information with this method. Those who purchase tickets are automatically added to the mail list.