FAQ: Ticket Office

Ticket sales, exchanges and cancelations
Venue policies

Parking and nearby attractions

When do tickets go on sale?

Tickets for Fall 2019 semester events go on sale September 3.
Tickets for Spring 2020 semester events go on sale January 21.

How do I buy tickets?

For events at the Mason Gross Performing Arts Center: Tickets may be purchased by phone at 848-932-7511 or in person at the ticket office at 85 George Street, New Brunswick, in the Mason Gross Performing Arts Center. There is a $5 order fee for telephone orders and $3 per ticket fee for before event walk-ups. Exchanges have a $3 per ticket fee.

For events at the New Brunswick Performing Arts Center: Tickets may be purchased only online at https://secure.nbpac.org/events. There is a $4 processing fee per order for paid events (no fees for free events).

Tickets and seating are subject to availability. The Mason Gross Performing Arts Center reserves the right to refund purchase and refuse entry.

Do I need a ticket for a free event?


How will I receive my tickets?

Unless otherwise requested by the patron, we will mail tickets ordered more than seven business days before the performance. Tickets ordered within seven business days of the performance date will be held for pick-up at the theater beginning 60 minutes prior to the scheduled performance time. Patrons may also retrieve tickets at the main ticket office between 10 a.m. and 5:30 p.m. weekdays and from noon to 5:30 p.m. Saturdays.

Can I purchase tickets at a performance?

Ticket sales begin 60 minutes prior to the scheduled performance time at the performance theater (Kirkpatrick Chapel and Jameson Studio Theater sales begin 30 minutes prior to the scheduled performance time.) We cannot guarantee that seats will be available at this time and there is a $3 per ticket fee for before event walk-ups. During this period, transactions relating to future or past events are prohibited.

What is the ticket policy for Mason Gross students?

Students at the Mason Gross School of the Arts are encouraged to attend events. We offer discounted student tickets for most paid events. We do not offer student discounts for events that cost $5 or less. Free events do not require tickets. No tickets are required for Art & Design gallery exhibitions. Click here for the Mason Gross Student Rush/Complimentary Ticket Protocol and Policy. Click here for the Complimentary Ticket Request Form.

What is your refund policy?

When you order tickets, please order carefully, as we do not offer refunds. All sales are final.

Refunds for events canceled by Mason Gross will be provided upon request prior to the end of the fiscal year (June 30 each year). The ticket price is refundable, but ticketing fees are not. Exchanges will be honored if possible.

Can I exchange my ticket?

Exchanges to another performance are available during regular daytime business hours. Exchanges will only be made for performances within the original department of purchase and ticket price. Only subscribers may exchange past-date tickets. A $3-per-ticket exchange fee will apply for single-ticket holders. The exchange fee is waived for subscribers, complimentary, or voucher tickets. Seating is subject to availability.

I can’t use my ticket. What can I do?

Tickets may be released back to the ticket office for resale during daytime business hours prior to the performance date. We will not issue a refund. All income directly benefits the students and programs within the departments. Call 848-932-7511 or return tickets by mail or in person.

What do I do if I lose my ticket?

Lost tickets may be reprinted at any time prior to the performance and will be held at the door for pick-up beginning 60 minutes prior to the scheduled performance time. Tickets cannot be reprinted for groups, appreciation classes, or Dance majors.

Do you offer gift certificates?


Where can I find performance cancelation information?

Cancelation information due to inclement weather will be available by 10 a.m. for 2 p.m. performances and by 2 p.m. for 7:30 p.m. performances. Call the Ticket Office or check the Mason Gross social media feeds for performance statuses. Please refer to our refund policy.

Cancelation decisions are made solely by the department sponsoring the event, not by the ticket office. We do not post cancelation information for rental events taking place at our facilities.

How do I make a donation?

Tax-deductible donations are welcome at any time. Donations may be earmarked for specific programs. Many donations are earmarked for scholarships. Contact the Office of Development at 848-932-9360, for more information.

I would like to bring my child to a performance. What ages are appropriate?

Any children coming to a live event must have a ticket and be able to quietly sit and focus on the event so as not to disrupt the performers or audience. No one under the age of 5 is permitted at any performance. Babies in arms are also not permitted. We ask you to take care about purchasing tickets for a child for presentations with adult content and language.  Due to fire-code regulations and the comfort of other patrons, no strollers, baby carriers, or booster seats are permitted inside the venues.

Can I bring food or drink into the theater?

Food and beverages are prohibited inside the audience seating areas.

Is smoking permitted in the theater?

No. Smoking is permitted outside.

What is your policy regarding cell phones, cameras, etc?

Cameras and recording devices of any kind are prohibited inside the audience seating areas, and this includes camera phones. The management reserves the right to hold any of the above during performances. Turn off all electronic devices, including cellular phones, for the duration of the performance. If they cause a disturbance during a performance, they will be confiscated until the conclusion of the event. The house manager will gladly hold cell phones in case of an emergency.

What is the dress code at the theater?

While there is no formal dress code for Mason Gross-sponsored events, shirts and shoes are required. Facility temperatures can be a challenge to maintain. We recommend that patrons dress in layers.

What if I arrive late to the performance or need to leave the seating area while the performance is going on?

Latecomers will be seated at the discretion of management. To minimize disruption, patrons are placed in a pre-determined section of the theater and may then move to their ticketed seats at intermission. Tickets may be exchanged for another performance up to 30 minutes after the curtain time printed on the ticket, subject to availability. Late seating is subject to availability and late-seating times are determined by the sponsoring department.

If you leave the theater during the performance you will be re-seated at the discretion of the management.

What are your security procedures?

Rutgers, The State University of New Jersey, maintains a comprehensive public-safety program aimed at serving all members of the campus community.  Please click here for more information.

When do the theaters open and close?

Venue doors for the Nicholas Music Center, Philip J. Levin Theater, Victoria J. Mastrobuono Theater, Schare Recital Hall, Rehearsal Hall 104, Loree Dance Theater, Richard H. Shindell Choral Hall, and Voorhees Chapel open 60 minutes prior to curtain time. Theater doors open at the discretion of management, usually 30 minutes prior to curtain time.

Doors for the Kirkpatrick Chapel, Jameson Studio Theater, and Christ Church open at the discretion of management, usually 30 minutes prior to curtain time. Because there are no lobbies at these venues we are unable to open earlier.

How can I rent one of your venues for an event?

Please see our Rentals page for information about renting each of our venues.

Where can I park?

Please see our Parking page for information about parking for each of our venues.

Where can I get information on dining, lodging, shopping or other things to do in the area?

For details about local lodging, restaurants, activities, and other information, please visit www.newbrunswick.com.